Refund Policy

This Refund Policy applies to all paid services offered by CodeCheckHQ. It describes the conditions under which you may request a refund and the process for submitting a request. By purchasing a subscription to CodeCheckHQ, you agree to the terms outlined in this policy.

This policy applies to: - New subscriptions (monthly and annual plans) - Day passes - Subscription renewals - Plan upgrades and downgrades It does not apply to: - Free tier usage (no charge is made) - Services provided free of charge

You may request a full refund within 14 days of your initial purchase or subscription renewal date. After the 14-day window: - Monthly subscriptions: No refund for the current billing period. You may cancel at any time to prevent the next renewal. - Annual subscriptions: Pro-rata refund may be considered on a case-by-case basis for the unused portion. - Day passes: No refund after use. Exceptions may be made at our discretion in cases of service outage, billing errors, or other extenuating circumstances.

Refunds will be considered under the following conditions: - The service does not function as described - You were charged incorrectly (billing error, duplicate charge) - You experienced a significant service outage - You accidentally renewed a subscription you intended to cancel Refunds will generally not be issued for: - Failure to cancel before the renewal date - Dissatisfaction with features accurately described on our pricing page - Violation of our Terms of Service

Day Pass: A one-time purchase valid for 24 hours. No recurring billing. No refund after the pass has been used. Monthly Plan: Billed monthly. Cancel anytime. No refund for the current period after the 14-day window. Annual Plan: Billed yearly. Cancel anytime. Pro-rata refund may be considered for the unused full months. How to Cancel: You may cancel your subscription at any time through your account settings or by contacting support@codecheckhq.com. Cancellation prevents future charges but does not trigger an automatic refund for the current period.

To request a refund: 1. Send an email to support@codecheckhq.com with the subject line "Refund Request" 2. Include your account email, the transaction date, and the reason for the refund 3. We will review your request within 2 business days 4. If approved, the refund will be processed within 5-10 business days Refunds are processed via the original payment method. The actual time to appear on your statement depends on your bank and may take an additional 5-10 business days.

If you are unsatisfied with how your refund request was handled, please contact us at support@codecheckhq.com before initiating a chargeback with your bank. We are committed to resolving issues quickly and fairly. We aim to respond to all refund requests within 2 business days.

For any questions about this Refund Policy or to request a refund: Email: support@codecheckhq.com Product: CodeCheckHQ